Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

To learn more about our return and refund policy, visit our page here.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 to 10 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

To learn more about our shipping and delivery time, visit our shipping policy page here.

Bear R Us ships from New York, USA. We do most of our business online but if you would like to drop by to say hi, you can contact us.

We work Monday to Friday, between 8 AM to 6 PM Eastern Standard Time.

You can clean the Teddy Bear on the surface but do not submerge it in water.

When surfacing cleaning, use cool water and do not use any harsh cleaning products.

A great tip is to use a tooth brush to full out the teddy bear as it dries up.

Awaiting Fulfillment - we have recieved your order and it is currently being processed.

Cancelled - the order was canceled

Shipping - The order has been shipped and its on route to be delivered.

Verfication Required - the order is on hold for security reason. One of our customer service representative will email or call you. You can also reach out to us by contacting us.

VERIFICATION REQUIRED

Your order is on hold until you speak with our customer service team by phone and/or verify via email Contact Us

Bear R Us reserves the right to refuse service or keep your order on hold in order to conduct a security review. If your order is on hold, you will be notified within 2 business days.

Please ensure that you provide a valid phone number or email address when placing an order. We reserve the right to request verification of address and other payment details. This is usually for orders which have a different ship-to and bill-to address.

It depends on where the order is going and which shipping method you choose. We offer both standard shipping and express shipping. In order to find out more information about our shipping timeline, visit our shipping page.

Yes, we ship our orders worldwide. Some popular destination include Canada, Australia, New Zealand and United Kindom.

You can contact us by visiting our contact us page.

The short answer is no! We have many big and small cuddly animal teddy bears. We are contantly designing new ones or looking for the latest trends. Check out your entire collection.

Our Teddy Bears comes in a wide variety of color. You can shop by color and pick your favorite!